Shipping Policy:
Processing Time: Orders are typically processed within 1-2 business days after placement. Please note that processing may take longer during peak seasons or holidays.
Shipping Methods: We offer several shipping methods to accommodate your needs, including standard, expedited, and express shipping. Shipping options and costs will be displayed at checkout based on your location and selected shipping method.
Shipping Rates: Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the estimated shipping cost at checkout before finalizing your purchase.
International Shipping: We currently offer international shipping to select countries. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
Order Tracking: Once your order has shipped, you will receive a confirmation email with tracking information. You can track the status of your order using the provided tracking number.
Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Please refer to the estimated delivery timeframe provided at checkout for more information.
Shipping Restrictions: Some products may have shipping restrictions due to their size, weight, or contents. These restrictions will be noted on the product page, and certain items may not be eligible for international shipping.
| Shipping Options | Delivery Time | Price |
|---|---|---|
| Standard Shipping | Delivery in 5 – 7 working days | QAR8.00 |
| Express Shipping | Delivery in 3 – 5 working days | QAR12.00 |
| 1 – 2 day Shipping | Delivery in 1 – 2 working days | QAR18.00 |
| Free Shipping | Living won’t the He one every subdue meat replenish face was you morning firmament darkness. | QAR0.00 |
Returns Policy:
Returns Process: If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery for a refund or exchange. To initiate a return, please contact our customer service team for assistance.
Return Eligibility: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Returns that do not meet these criteria may not be accepted.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method for returns to ensure safe and timely delivery.
Refund Processing: Once your return is received and inspected, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original method of payment used for the purchase.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue and provide a replacement or refund as needed.
Final Sale Items: Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly noted on the product page.
Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team for assistance. Exchanges are subject to product availability.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer hassle-free returns and exchanges within 30 days of delivery.
Returns Process:
Initiating a Return or Exchange: To initiate a return or exchange, please contact our customer service team. You can reach us via email, phone, or through our online contact form. Please provide your order number and the reason for your return or exchange.
Return Authorization: Once your return or exchange request is approved, we will provide you with a return authorization number (RMA) and instructions on how to proceed with your return or exchange.
Packaging Your Return: Please ensure that the item(s) you are returning are unused, in their original packaging, and include all accessories, tags, and documentation. For exchanges, indicate the new item(s) you would like to receive.
Shipping Your Return: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and insuring your package for the full value to ensure safe and timely delivery.
Return Address:
[Your Company Name]
[Return Address Line 1]
[Return Address Line 2 (if applicable)]
[City, State, Zip Code]
[Country]
- Processing Your Return: Once we receive your return, our team will inspect the item(s) to ensure they meet our return criteria. Upon approval, we will process your refund or exchange within 5-7 business days.
Refunds:
Refunds will be issued to the original method of payment used for the purchase. Please note that shipping fees are non-refundable, and a restocking fee may apply for certain returns.
Exchanges:
If you would like to exchange an item for a different size, color, or style, please indicate the new item(s) you would like to receive when initiating your return. Exchanges are subject to product availability.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue and provide a replacement or refund as needed.
Final Sale Items:
Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly noted on the product page.