Orders:
1. I want to change the address for delivery of my order. Is it possible now?
Login to Your Account: Go to the website or app of Best Deal and log in to your account using your username and password.
Access Your Orders: Once logged in, navigate to your account dashboard or the section where your recent orders are listed.
Locate the Order: Find the specific order for which you want to change the delivery address.
Check Order Status: Ensure that the order is still in a status where modifications are allowed. If the order has already been dispatched or is in the process of being shipped, you may have limited or no options to change the delivery address.
Modify Delivery Address: If the order is eligible for address changes, there should be an option to edit the delivery address. Click on that option.
Enter New Address: Input the new delivery address details accurately, including the recipient's name, street address, city, state/province, postal/zip code, and any additional delivery instructions if necessary.
Save Changes: Once you've entered the new address, review the information carefully to ensure it's correct. Then, save the changes.
2. Where can I get the delivery executive's contact details?
To obtain the delivery executive's contact details for your order with Beast Deal, you can typically follow these steps:
Order Confirmation Email/SMS: Check your email inbox or mobile phone for any confirmation messages related to your order. Sometimes, these messages include contact information for the delivery executive or a link to track your order, which may also provide contact details.
Order Tracking: Log in to your account on the Beast Deal website or app and locate the order in question. There should be an option to track the order status. Within the order tracking interface, you may find contact details for the delivery executive assigned to your order.
Delivery Notification: Keep an eye out for any notifications regarding the delivery of your order. These notifications often include contact information for the delivery executive or a delivery tracking link that allows you to communicate with them.
Customer Support: If you're unable to find the delivery executive's contact details through the above methods, you can reach out to Beast Deal's customer support team. They should be able to provide you with the necessary information or assist you in contacting the delivery executive.
3. How can I modify/add an alternate number for the order delivery?
Access Your Account Settings: Once logged in, navigate to your account settings or profile section. This is usually located in the top-right corner of the website or within a menu accessible from the main dashboard.
Edit Contact Information: Look for the option to edit your contact information or personal details. This may be labeled as "Profile Settings," "Account Information," or something similar.
Update Phone Number: Locate the field where your phone number is listed and select the option to edit or update it.
Enter Alternate Phone Number: Input the new or alternate phone number you wish to add for order delivery. Ensure that the number is accurate and accessible, as it will be used for communication regarding your orders.
Save Changes: After entering the new phone number, save the changes to your account settings.
Confirmation: You may receive a confirmation message indicating that the alternate phone number has been successfully updated.
Verify Updates: Double-check your account information to confirm that the alternate phone number has been properly added and saved.
4. Can I reinstate a cancelled order?
No,a cancelled order can not be reinstated.
Shipping & Returns:
1. Why have I been asked to ship the item?
When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.
2. Refund of Shipping Fee?
- If the entire order is lost or undelivered to the preferred location, the complete order amount will be refunded if paid online, including the shipping fee.
- If an order is cancelled partially, shipping charges will not be refunded. In case of whole order cancellation, shipping charges will be refunded.
- In case item/ order is returned, shipping fee is not refunded
3. How do I place an exchange request on Best Deal?
Access Your Orders: Navigate to your account dashboard or the section where your recent orders are listed.
Locate the Order: Find the specific order containing the item you wish to exchange.
Initiate Exchange Process: Look for an option to initiate an exchange or return for the item. This may be labeled as "Return," "Exchange," or "Request a Return/Exchange."
Select Exchange: Choose the option for exchange rather than a refund, if available.
Reason for Exchange: Provide a reason for the exchange. This could include reasons such as wrong size, color, or style, damaged or defective item, or simply a change of preference.
Select Replacement Item: If applicable, select the replacement item you wish to receive in exchange for the original item. This may involve browsing through available options or entering specific details about the replacement item.
Submit Exchange Request: Once you've provided all necessary information, submit the exchange request. Review the details carefully before finalizing the request.
4. Where should I self-ship the Returns?
You can send the return to any one of the following returns processing facilities listed below. Please ensure that you specify the name of the seller you purchased the products from (You can find the seller name on your order invoice) and dispatch the package to the address
Payment:
1. How does the COD (Cash on Delivery) payment option work?
Allowing customers to pay for their orders in cash at the time of delivery. Cash on Delivery provides convenience and flexibility for customers who prefer to pay for their orders in cash upon receiving them, without the need for online transactions or payment cards.
2. What is COD limit?
The COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.
3. Can I use any Debit Card to pay for my order?
You can choose to pay for your order on Best deal with any Visa, MasterCard or Maestro Debit Card.
4. How is the GST amount decided?
The Goods and Services Tax (GST) amount is determined based on the GST rate applicable to the specific goods or services being sold. Here's how the GST amount is typically calculated:
Identify the GST Rate: GST rates vary depending on the category of goods or services. In many countries, there are multiple GST rates, such as a standard rate, a reduced rate for essential goods, and a higher rate for luxury items. The applicable GST rate for a particular product or service is determined by government regulations.
Calculate Taxable Value: The GST amount is calculated on the taxable value of the goods or services. The taxable value is the selling price of the goods or services excluding GST.
Apply GST Rate: Once the taxable value is determined, the GST rate applicable to the goods or services is applied to calculate the GST amount. The formula for calculating GST amount is:
GST Amount = Taxable Value × (GST Rate/100)
Total Price: The total price paid by the customer is the sum of the taxable value and the GST amount. This total price includes both the cost of the goods or services and the applicable GST.
For example, if the taxable value of a product is $100 and the GST rate applicable to that product is 10%, then the GST amount would be:
GST Amount = QAR100 × (10/100) = QAR10
So, the total price including GST would be QAR100 (taxable value) + QAR10 (GST amount) = QAR110.